Under current rules, telecom companies are allowed to increase prices mid-contract in line with inflation, plus up to 3.9% extra on top of this. The rate of Consumer Prices Index (CPI) inflation for December or Retail Price Index (RPI) for January are normally used to decide these price rises.
CPI inflation for December stood at 10.5%, and some companies will increase bills by this amount – with 3.9% extra on top, this means some firms will hike prices by 14.4%. Meanwhile, the rate of RPI for January was confirmed to be 13.4%, meaning possible rises of 17.3% if you include the additional 3.9%. Unfortunately, some of our suppliers like BT, O2, Vodafone and EE have chosen to maximise their RPI increase.
| Provider | Price Rise | When |
|---|---|---|
|
14.4% | 31st March |
|
14.4% | 31st March |
|
Up to 17.3% | 1st April |
|
Up to 17.3% | 1st April |
Accompanying this with the rising energy and infrastructure costs, we have had no choice but to increase our prices. This is our first price increase since our inception in 2019, and not a decision that we have made lightly.
We have always tried to absorb these costs as much as possible, without passing them on to our customers. However, after careful consideration, we have decided that we can no longer continue to do so. We need to ensure that we can continue to deliver the level of service that our customers expect, while also covering our costs and investing in the future of our business. In addition, we are always investing in improving our services and providing the best possible experience for our customers. This means that we are continually upgrading our networks and infrastructure, which also comes at a cost.
With this in mind, we will be applying an RPI increase of 10% as of July 2023.
We understand that price changes can be difficult, and we are committed to working with our customers to find solutions that work for them. Finally, we want to thank you for your continued loyalty and support.We hope that you’ll see the value in the investment we’re making to improve our services and provide you with the best possible experience. If you have any questions or concerns about the price changes, please don’t hesitate to get in touch with us.Â
