Uninterrupted broadband, guaranteed. With expert support when you need it.
Experience peace of mind with our complete broadband support service. From quick response times to guaranteed issue resolution within 22 hours, we ensure your connection stays seamless and stress-free, no matter what.
83% of businesses report financial loss due to internet downtime.
Our service automatically detects issues with your broadband and alerts our support team immediately. With our four-ring policy, you’ll speak to a real person fast, and we’ll handle everything from troubleshooting to full network recovery.
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With our expert team on standby, you’re never left in the dark. Whether it’s unexpected outages or network issues, we respond instantly and resolve problems within 22 hours, so you can stay connected without disruption.
HOW IT WORKS
We make it as easy as possible to get you back online.
Report
Simply contact our support team, and we’ll respond instantly with our four-ring policy.
Immediate Diagnosis
Our experts will quickly identify the problem, whether it’s a network issue or a hardware fault.
Swift Resolution
We’ll often be able to find a resolution straight away but will always provide a fix within 22 hours.
Follow Up
Once resolved, we’ll notify you and follow up to ensure everything is running smoothly.
The Zappie ConnectionCare package comes with all our broadband services.
Zappie Guard
£11.00
Rapid delivery
24/7 Support
Unlimited usage
VoIP Integration
Seamlessly integrate with our VoIP services to unlock cost savings, flexibility, and enhanced communication capabilities.
Welcome to the fastest-growing business phone solutions company in the UK.
We provide businesses with everything they need for reliable and efficient communication. You can trust us to handle all your telecom and broadband needs, so you can focus on elevating your business.
FAQS
Frequently Asked Questions
Our service covers troubleshooting and resolution of broadband outages, network issues, and hardware faults, with a guaranteed fix within 22 hours.
The service is £11 per month, added to your existing broadband plan for comprehensive backup and support.
If toll fraud is detected, Zappie Guard immediately alerts designated contacts and takes appropriate action to block fraudulent calls, minimizing financial losses and reputational damage.
Simply call our support team, and our four-ring policy ensures your call will be answered promptly. Although with our 4G back-up SIM, there’s a good chance we will have already identified the outage!
We guarantee that any broadband issues you report will be resolved within 22 clock hours from the time you contact us.
In the rare case we exceed the 22-hour window, we will keep you informed and work to resolve the issue as quickly as possible.
Yes, you can choose to opt out. However, we highly recommend staying enrolled to ensure uninterrupted connectivity and fast issue resolution.
While we aim to cover most broadband issues, there may be external factors (like large-scale outages) that are beyond our control. However, we’ll always work to restore your connection as soon as possible.