Contents
- How To Log In
- Changing Avatar
- Biometric Authentication
- Contacts Search
- Synchronise Phonebook Contacts
- Favourites
- Main Meeting Screen
- Multiple Meeting Organisers
- Meeting Info Screen
- Meeting Dashboard Panel
- Meeting Dashboard Panel
- 1-2-1 Chat
- Group Chats
- Shared Groups
- Messages
- Playing Voicemail Messages
- Calling Voicemail Boxes Directly
- Presence Status
- Dashboard Display
- Logging Out
Logging In
For all of our customers, we will send you a dedicated QR code.
When opening the app for the first time, press the SCAN QR CODE button and point your phone camera at the monitor. Once the QR code image is detected Communicator GO will fill out all the fields necessary for login.
Setting A New Password After Logging In For The First Time
When you log in to the Communicator GO app for the first time, you will be asked to change the password.
You will have to enter a new password and retype it to confirm it. If you make a mistake, so the password entries do not match, or if the password is not strong enough, the NEXT button will stay disabled. Once the password matches our strength criteria, you’ll be able to log in.
Changing Your Avatar
You can change your avatar in Communicator Go by heading to your Profile screen and tapping the avatar icon above your name and extension.
Once you tap the icon, you’ll be given the option to either take a new photo or choose one from your gallery. After that, you’ll be able to crop the image to your liking:
Tap and hold inside the blue box to move it
Tap and drag the blue edges to resize
Hit Done to save your new avatar
Or tap Cancel if you change your mind
Biometric Authentication
You can unlock Communicator Go using biometric authentication – like fingerprint or face recognition – for an extra layer of security.
To use this feature, make sure biometrics are enabled both on your device and in the app settings. You’ll find the option under Settings > Security.
Phone
When you open Communicator Go, you’ll land on the default dialer screen. The call button here can appear in one of three colours, depending on your connection and registration status:
🟢 Green – You’re good to go. Calls will be made over the internet using the SIP protocol (Wi-Fi or mobile data).
🟡 Yellow – You’re not registered, but if the Callback option is set up, you can still place calls using mobile data.
🔘 Grey – You’re offline, so calls can’t be made. Check your network connection.
Calls
Once a call is connected, you can perform several actions:
Mute
Tap Mute to turn off your microphone. This stops any background noise or chatter on your end from being heard during the call.
Speaker
Hit the Speaker button to switch to speakerphone mode - great if you don’t want to hold the phone to your ear or if someone else in the room needs to join the conversation.
Hold
Tap Hold to place the caller on hold. They’ll hear your system’s Music on Hold until you tap Hold again or transfer the call somewhere else.
Press Options to access additional call features during your conversation.
Transfer
Need to pass the call to someone else? Use Transfer to send it directly or supervise the transfer to another PBXware extension or external number.
Switch Device
Tap Switch Device if you want to move the call to another device — like your desk phone, softphone, or another number saved under My Phone Numbers.
Call Recording
If call recording is enabled for your extension, you’ll see a Record option. You can start recording at any point, and a visual indicator will show it’s active. You’ll also have the ability to pause, unpause, or stop the recording mid-call.
Invite
Use Invite to turn your call into an instant conference. You can add people by dialing their extension or selecting them from your contact list.
Dialpad
Need to interact with an IVR or voicemail system? Tap Keypad to send DTMF tones during a call.
Multiple Calls
Communicator Go lets you handle two calls at once. If you’re already on a call and another one comes in, you’ll see the second call appear on your screen.
If you choose to answer it, your first call will automatically be put on hold. Once one of the calls ends, Communicator Go will return to single-call mode.
Recent Calls
Tap the Recents tab at the top of the Phone screen to see a list of your recent calls.
At the top right, you’ll see a search icon – use this to filter your call history by name or number if you’re looking for someone specific.
If you tap the avatar next to any call, you’ll open a contact info screen with more details about that person.
Want more options? Just press and hold on any call in the list to quickly send a message, fire off an email, or copy/edit the number.
Call Transfer
Select a contact
This brings up your favourites, other users, and phone book contacts – just tap the person you want to transfer the call to.
Enter a number
If you know the number, you can type it in directly instead of picking from your contacts.
After that, just choose whether you want to do a Direct or Supervised transfer to complete the process.
Call Recording
Once you start recording a call in Communicator Go, you’ll see a clear indicator on the screen showing that the recording is active.
You’ll also have the option to pause, resume, or stop the recording at any time during the call.
Call monitoring in Communicator Go lets you listen in or join live calls on specific extensions.
Call Monitoring
If call monitoring is enabled for your account, you’ll see a three-dot menu inside each extension profile. Tap that menu to access the Call Monitor option.
Conference Calling
With Communicator Go, you can host or join conference calls with multiple people – whether they’re internal team members or external contacts.
There are two types of conference calls you can use:
Instant (Dynamic) Conferences
You can start a conference on the fly by adding people to an active call or by creating one through the Conferences section. You’ll be able to add contacts from your list or type in any number.
If you miss an instant conference, don’t worry — you can still join from your Call History, as long as the conference is still active. Just tap the Dial button to jump in.
Static Conferences
These are pre-set conference rooms created by your PBXware administrator. You’ll see the conference name and number listed in your Conferences section.
When you tap on an ongoing static conference, you’ll see a list of participants and a Join this conference button at the bottom. The participant list updates in real time as people join or leave.
Inside a conference, participants are grouped into two sections:
In this conference – for those already connected
Invited – for those who’ve been called but haven’t joined yet (they’ll show as Ringing or No answer)
