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Inside Sales

SOUTHAMPTON

FULL TIME

Sales Support Coordinator

£25,000 per annum

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Sales Support Coordinator

(Southampton, UK) Office based

Salary of £25,000 per annum

At Zappie, we’re not just a telecoms company; we’re a rapidly growing scale-up revolutionising the communication landscape in the UK. Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do. We are looking for motivated, like-minded people who excel in a target driven environment to join our team.

We are seeking a proactive and detail-oriented Sales Support Coordinator to join our team. In this hybrid role, you will support the sales team in managing customer relationships, coordinating leasing activities, and ensuring smooth processes throughout the sales and leasing cycles. 

Key Responsibilities:

  • Provide administrative support to the sales team, including preparing proposals, quotes, and contracts.
  • Coordinate sales activities, and update CRM systems.
  • Assist in preparing sales reports. 
  • Manage the leasing process from enquiry to contract, ensuring compliance with company policies and regulations.
  • Maintain accurate records of lease agreements, renewals, and terminations.
  • Act as a point of contact for customers, addressing enquiries and resolving issues promptly.
  • Listen to calls and grade the quality based on criteria set by management.
  • Check broadband availability for customers, suggesting the best options.
  • Conduct credit checks on customers prior to appointments.
  • Manage the calling in dems line, transforming obtained information into actionable insights.
  • Record and track customer interactions for future reference and analysis.
  • Ensure rescheduled appointments are promptly rebooked, minimising drop-outs.
  • Being in charge of all leasing documentation. Making sure all admin is up to date and completed on time. 
  • Filing all paperwork into the CRM system. 
  • Working with brokers to ensure the best deal is reached. 
  • Chasing customers for key information to process lease. 
  • Working with the billing team to ensure we are charging the correct amounts for equipment when leases are not processed or dealt in house. 

Requirements:

  • Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple schedules simultaneously.
  • Strong communication and interpersonal skills
  • Adaptability and flexibility to accommodate changing priorities, deadlines, and last-minute scheduling adjustments.
  • Knowledge of the telecommunications industry

Our benefits.

At Zappie, we believe in fostering a collaborative and fun working environment where our team can thrive. In addition to a competitive salary, we offer a range of benefits to our emloyees:

Profit share bonuses for all staff
£1,000 learning budget for development of your career
Discounted broadband & SIM Plans
£150 voucher for employee, salesperson and operations person of the month
Your birthday off every year
Excellent location with lots of great restaurants and bars nearby
Outstanding career progression opportunities
£500 refer-a-friend scheme
Charity and CSR programs
Company incentives and events
Apply today
If your form entry is being treated as spam, please send your CV and cover letter to joinus@zappie.io , stating which job you are applying for in the title of the email.

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Bronte Smith

People & HR Coordinator

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