What this means for our customers
Very simply: nothing changes.
All customer contracts are, and always have been, with Zappie Network Services Ltd.
- There has been no transfer or reassignment of contracts
- All services continue exactly as normal
- Your support, billing and account management remain unchanged
If anything, this change allows us to place even greater focus on service quality, delivery and long-term customer experience.
Important clarification on contracts
We are aware that some third parties in the market have been suggesting that customers are free to exit agreements without obligation.
This is incorrect.
All agreements with Zappie Network Services Ltd remain fully valid and enforceable, including any applicable notice periods and early termination provisions.
Customers who choose to terminate services early will be subject to the terms agreed within their contract.
Where equipment has been financed through a third-party provider (such as BNP Paribas, Grenke, Propel or others), these agreements remain entirely separate and continue as normal.
Looking ahead
This consolidation marks a positive step forward for the business.
Zappie Network Services Ltd continues to grow, with a strong customer base, increasing demand, and a clear focus on delivering a simpler, more reliable and higher-quality service.
Our priority remains the same:
to provide outstanding service, long-term partnerships, and a better experience at every touchpoint.
If you have any questions, our team is always here to help.
