Telecoms Engineer (North)
Remote, Northern-Based
At Zappie, we’re not just a telecoms company; we’re a rapidly growing startup revolutionising the communication landscape in the UK. Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do. We are looking for motivated, like-minded people who excel in a target driven environment to join our team as a Telecoms Field Engineer.
The Telecoms Field Engineer is responsible for the installation, maintenance, and repair of telecommunications systems and equipment. This role involves fieldwork, where the engineer will visit customer sites, ensure proper installation and functioning of telecoms infrastructure, and troubleshoot any issues. The Telecoms Field Engineer will work closely with both customers and internal teams to ensure seamless service delivery
Key Responsibilities:
- Install, configure, and test telecommunications equipment such as routers, switches, voice systems, fibre optics, wireless network and CCTV.
- Set up customer premises equipment, ensuring all services are functioning as required.
- Perform on-site surveys to assess installation requirements.
- Diagnose and repair faults in telecoms equipment, including hardware failures and network issues.
- Conduct routine maintenance and preventive checks on telecom systems to ensure optimal performance.
- Respond to service outages, ensuring timely restoration of services.
Provide clear and professional communication with customers regarding installation and service issues. - Offer technical support and guidance to customers, ensuring they understand how to use the equipment and services.
- Address customer concerns and escalate issues to higher-level support when necessary.
- Maintain accurate records of all installations, maintenance, and repair work completed.
- Update post-installation reports on any work completed, issues resolved, ongoing concerns and anything outstanding.
Our benefits.
At Zappie, we believe in fostering a collaborative and fun working environment where our team can thrive. In addition to a competitive salary, we offer a range of benefits to our emloyees:
Apply today
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