Effective from March 14th, 2025, Zappie will be adjusting your monthly recurring charges by 8% in line with the prevailing Retail Price Index (RPI) rates. We understand this change may be difficult, and we deeply regret any inconvenience it may cause.
Each April, the telecoms industry adjusts its pricing in line with the prevailing RPI rates published by the Office for National Statistics. As we’ve recently updated the way we bill (now 1 month in advance), the change applies to your March invoice – this is now for April service charges.
Despite these inflationary pressures, we’ve capped our increase this year at 8% compared to our increase of 8.49% last year to minimise as much impact as possible.
Our ongoing investments aim to improve our services continually. We are upgrading our network, enhancing our products, and providing additional services that add value to your experience with Zappie.
Please click here for a copy of our terms and conditions, with specific reference to point 2.13, which outlines the conditions for such increases.
We fully understand that price changes can be challenging, especially in the current climate. Our customer support team is here to help with any questions or concerns you might have regarding this adjustment.
Thank you for your continued loyalty and support. We hope you see the value in the investments we are making to improve our services and provide you with the best possible experience. Should you have any questions, please get in touch by emailing billing@zappie.io or calling 0333 1888 333.
