Your feedback is hugely important to us as we strive for excellent customer service.
It’s vital for us that our customers are happy, and we work hard to resolve any issues that arise.
We acknowledge that we’re not perfect and that mistakes can happen, but our goal is always to resolve issues swiftly and satisfactorily.
Your feedback is crucial to us as it helps us enhance our service and address any concerns you may have.
We always aim to deliver a first-time resolution on any issues.
If you’re unhappy with the resolution our Customer Service team offered you, please complete our Customer Complaints form.
We’ll assign to a dedicated case officer who will work to reach a resolution for you. We may need to speak to the account holder and request documentary evidence from yourself and any relevant third parties.
We’ll always provide you with a final written response within 8 weeks of receiving your complaint.
By submitting this form, I agree that I have read the Privacy Policy and confirm that Zappie store my personal details to be able to process my request.
